Knowledge Management Blog | ProProfs Knowledge Base

How to Create User Manuals for Software: A Simple Step-by-Step Guide

In my decade of working in customer service alongside software teams, I’ve learned that user manuals aren’t just documentation—they’re lifelines that help save time, reduce support dependency, and build confidence in your product. If you’ve ever installed a new tool only to spend hours figuring it out—or worse, abandon it altogether—you’ve felt the cost of...

What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market? The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...

Project Documentation Guide: Best Practices for Successful Projects

Comprehensive project documentation is critical to successful project management as it serves as the roadmap that guides teams from conception through completion. It ensures all stakeholders have clarity around project goals, timelines, responsibilities, and progress, fostering transparency and accountability. Without it, you could lose your valuable time and resources. In 2021 alone, teams spent 140...

How to Write a Technical Specification Document [Examples & Templates]

With the number of processes and teams involved in any project, there is always the fear of miscommunication, scope creep, and security lapses. A technical specification document helps break down the silos and promote better visibility into the process. But how? At its core, the Technical Specification guide acts as a comprehensive roadmap to provide...

More Than Policies: Crafting an Employee Handbook That Inspires Your Team

After all these years working with HR teams and businesses of various sizes, I’ve seen how employee handbooks can serve as vital resources for both employees and employers. A well-crafted handbook offers clear guidelines on policies, benefits, and company culture, but when done poorly, it can lead to confusion, legal issues, and disengaged employees. So...

How to Create Sales Documentation: Types, Best Practices & Examples

In the sales world, the ability to quickly harness and communicate critical information can be the difference between closing a deal and missing an opportunity. This is where sales documentation can help. According to a Forrester report, 97% of organizations had minimal digital document processes, leading to inconsistent messaging across sales teams and the loss...

Best Software Documentation Tools in 2025: The Ultimate Guide

Why are free software documentation tools so popular? They help reduce the learning curve associated with new or complex projects, ensure consistency across multiple team inputs, and maintain up-to-date support material within a budget. Effective software documentation is more than just a helpful guide—it’s an essential component that ensures projects run smoothly and are accessible...

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Top 11 Best Knowledge Base Software: A Buyer’s Guide (2025)

How can businesses put all their knowledge into practical use? Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...

16 Best Standard Operating Procedure (SOP) Software In 2025

In the fast-paced business world, doing things the right way is crucial. But, let’s be honest, keeping track of all steps and processes can be a headache for employees. This can take a toll on their efficiency and productivity. Standard operating procedure (SOP) software can help address these pain points by providing employees with a...

10 Best Google Docs Alternatives for 2025

There are a lot of good reasons why many companies trust Google Docs for document creation. With its incredible features, such as offline editing, easy customization, voice typing, and many more, it has made the task of writing, editing, and collaborating effortless. But why are people still looking for alternatives to such useful software? Well,...

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