Knowledge Management Blogs

Knowledge is an organization’s most powerful asset until it’s buried in inboxes, isolated in team silos, or lost with departing employees. With a decade of working in customer service and knowledge management, I’ve seen how a knowledge management system (KMS) helps transform this scattered information into a centralized, easily accessible knowledge hub, empowering employees to...

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...

Did you know that employees spend nearly 20% of their workweek searching for internal information or tracking down colleagues who can help with specific tasks?  Now, that’s a productivity killer!  An internal knowledge base centralizes information, addressing workplace challenges like information silos, repetitive questions, and onboarding inefficiencies.  In this blog, we will explore the benefits...