Knowledge Management Blogs

In my 11+ years in customer service, I’ve seen how well-crafted instructions can differentiate between seamless adoption and utter confusion.   Think about the last time you struggled with a new software or a complex device. The absence of clear instructions likely led to wasted time and unnecessary headaches.  In fact, IDC found that knowledge workers...

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list?  We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done.  Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand.  Technical roadblocks,...

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...