Knowledge Management Blog | ProProfs Knowledge Base

Create Online Documentation Fast: A Beginner’s Roadmap to Success

Heading knowledge management initiatives for over a decade, I’ve realized that without a strategic approach to create online documentation, valuable insights remain siloed, leading to inefficiency. Effective documentation transforms scattered files into dynamic, accessible online resources and reactive support to proactive self-service, drastically reducing common pain points and fostering greater independence. In this guide, we’ll...

Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support?

Do you know the secret ingredient behind a business that is flourishing and growing by leaps and bounds? “There’s no secret ingredient” is just a myth! I know that you know, and almost every business knows about it. Still, it’s taken for a ride by many businesses. How ironical? Here, I am talking about CUSTOMER...

How to Create Technical Documentation with Examples

Writing technical documentation is becoming an essential consideration for businesses to clarify complex information and enhance user understanding and support. A recent study by McKinsey found that employees spend almost 1.8 hours every day searching for and gathering information. This statistic underscores a significant productivity challenge businesses face—time lost in seeking necessary information. Technical documentation...

How to Acquire and Apply Knowledge Acquisition in Your Organization

Large companies with complex organizational structure—thus, a repository of disparate knowledge across its various business units—should leverage knowledge acquisition to improve their overall efficiency. Although knowledge acquisition is commonly associated with a manufacturing company’s research and development goal, it can be utilized also for other business processes, namely: I.T., operations and, to a degree, customer...

The Future of Knowledge Management in Education

The past few decades in education have witnessed a respectable trend away from Behaviorism and towards more Constructivist pedagogies in the classroom. Rather than engaging students in repetitive “drill & kill” exercises with scantron exams, the thinking goes, we should be assigning more collaborative, project-based activities that encourage students to seek their own knowledge. State...

Breaking Language Barriers With a Multilingual Knowledge Base

Businesses have gone global these days; not only geographically, but also in terms of their customer base. Given the staggering growth a global business promises, business owners can’t be restricted to a single city or even country. Expanding cross country is the way to go; however, it comes with its set of challenges. As geography...

How Knowledge Management System Increases Your Team’s Efficiency

When it comes to working in an organization, the most valuable asset for an employer is his employees. The business can work efficiently only when its employees are motivated, dedicated and happy with their work. The only way to keep employees happy is to make the business processes easy and used-friendly. That’s where a knowledge-based...

5 Best Companies Examples With Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage and disseminate it can be tricky. And yet, it is essential for the success of any business. Without sound knowledge management practices, a company is merely spinning its wheels: it’s not going...

How Much Money Can a Knowledge Base Save Your Business

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...

5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...

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