Is your IT support department always surrounded by a mountain of requests and issues? An IT knowledge base can be the answer. According to a study by Econsultancy, 51% of customers prefer technical support through a knowledge base. It is more than just a repository; it helps manage and disseminate technical knowledge efficiently. It addresses...

How your call center agents handle customers can be the difference between a happy customer and an angry tweet. A call center knowledge base can bridge this gap.  It serves as a central repository of all critical information, from troubleshooting guides and FAQs to policies and product details. It tackles long hold times, inconsistent information,...

Imagine if your database talked back to you and understood the subtleties of human language. An AI knowledge base makes that a reality. It utilizes artificial intelligence to elevate how organizations manage, store, and retrieve information. According to a study by Deloitte, 81% of contact center executives are investing in AI technologies to improve the...

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market?  The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...

After all these years working with HR teams and businesses of various sizes, I’ve seen how employee handbooks can serve as vital resources for both employees and employers.  A well-crafted handbook offers clear guidelines on policies, benefits, and company culture, but when done poorly, it can lead to confusion, legal issues, and disengaged employees. So...

How can businesses put all their knowledge into practical use?  Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...

Whether you are a startup or a well-established organization, knowledge management will always be a crucial part of your success story.  Despite realizing its importance, many organizations fail to manage their information assets which becomes a roadblock in the smooth functioning of internal processes.  This eventually impacts your team’s efficiency, performance, and by that extension,...

A while back, I got an email from a frustrated customer asking a question I’d answered at least ten times that week. That’s when it hit me: I was just wasting valuable time.  So, I sat down and learned how to write a knowledge base article. It wasn’t perfect, but it worked. Fast forward to...

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...