“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...

In the bustling business world, where every company is striving to succeed, there is a silent superpower at play—an invisible force that holds the potential to propel businesses to extraordinary heights.  It’s called tacit knowledge. A hidden treasure that often goes unnoticed, yet its impact can be profound and far-reaching. Tacit knowledge is the wisdom...

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...

Did you know that 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email?  A customer service knowledge base can enable this by providing easy access to information 24/7.  A Customer Service Knowledge Base addresses challenges like reducing the volume of repetitive inquiries, improving...

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...

Knowledge is an organization’s most powerful asset until it’s buried in inboxes, isolated in team silos, or lost with departing employees. With a decade of working in customer service and knowledge management, I’ve seen how a knowledge management system (KMS) helps transform this scattered information into a centralized, easily accessible knowledge hub, empowering employees to...

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...

Did you know that employees spend nearly 20% of their workweek searching for internal information or tracking down colleagues who can help with specific tasks?  Now, that’s a productivity killer!  An internal knowledge base centralizes information, addressing workplace challenges like information silos, repetitive questions, and onboarding inefficiencies.  In this blog, we will explore the benefits...

In this hyper-connected era, a Tsunami of knowledge is being generated and shared by organizations.   If estimates are to be believed, a mind-boggling 59 zettabytes of data was generated in the year 2020 alone.  But the bitter truth is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real...