Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...

Heading knowledge management initiatives for over a decade, I’ve realized that without a strategic approach to create online documentation, valuable insights remain siloed, leading to inefficiency. Effective documentation transforms scattered files into dynamic, accessible online resources and reactive support to proactive self-service, drastically reducing common pain points and fostering greater independence. In this guide, we’ll...

Writing technical documentation is becoming an essential consideration for businesses to clarify complex information and enhance user understanding and support. A recent study by McKinsey found that employees spend almost 1.8 hours every day searching for and gathering information. This statistic underscores a significant productivity challenge businesses face—time lost in seeking necessary information.  Technical documentation...