Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: May 13, 2025

How to Create Online Help Documentation: Types & Benefits (With Top Tools)

Navigating an intricate software application for the first time can seem like a foreign language—buttons, menus, and features can leave you feeling lost and frustrated. This scenario highlights the critical role of online help documentation. Effective help documentation guides users through the intricacies of your product or service, answering their questions and empowering them to...

Last modified: April 1, 2025

AI in Knowledge Management: Top Features, Major Benefits & Emerging Trends

Knowledge management has always been an uphill battle for organizations, with traditional methods such as paper files, emails, and spreadsheets often creating more chaos than clarity. But with AI knowledge management software, all that changes! It offers a robust solution by centralizing knowledge, automating organization, and making search functions smarter. With features like intelligent search,...

Last modified: December 10, 2024

How to Create a Troubleshooting Guide: Benefits, Types & Examples

Let’s face it: in business, things sometimes go differently than planned — computers crash, customers get confused, and processes break down. Troubleshooting guides can protect you against tech mayhem and customer frustration. 89% of consumers are more likely to make another purchase after a positive customer service experience. That should interest us all, right? A...

Last modified: November 20, 2024

Knowledge Management Portal: The Ultimate Guide + Examples

Our data-driven world offers unprecedented opportunities but presents the daunting challenge of navigating this maze and extracting the knowledge we need when needed. A knowledge management portal can help. Poor knowledge sharing costs large businesses an average of $47 million annually. A well-implemented knowledge management portal can significantly reduce these losses by streamlining onboarding, improving...

Last modified: May 16, 2025

How to Create a User Manual That Stops Users From Guessing

When our first product hit the market, we assumed people would know how to use it. But soon my inbox was overflowing with messages like “How do I turn this on?” and “Why is the LED flashing red?” That’s when I realized the true value of taking the time to create a user manual: a...

Last modified: May 7, 2025

Employee Knowledge Base Guide: Benefits, How to Create One & Top Tools

Information is the lifeblood of any successful organization, but managing and sharing knowledge effectively can be a significant challenge, especially as companies grow and become more complex. A well-designed employee knowledge base can be the solution to these problems. A knowledge base centralizes and organizes critical information, empowering employees to find answers quickly, collaborate more...

Last modified: January 2, 2025

What Is API Documentation? [How to Write, Types, Benefits & Examples]

API documentation is a critical component in software development, acting as the bridge between the developers who create APIs and those who use them. According to a Postman survey, over 52% of respondents said lack of documentation was the biggest problem, highlighting its significance in the development process. In this blog, we will explore the...

Last modified: November 22, 2024

What Is Document Collaboration? (Benefits, Tips & Best Tools)

In an era where remote work and global teams are the norm, effective document collaboration has become crucial for successful business operations. Still, many organizations struggle with coordinating workflows across different locations and time zones, which can have serious implications. A McKinsey study found that teams can lose up to 20-30% of their time due...

Last modified: May 13, 2025

What Is Document Lifecycle Management?

Managing document lifecycle efficiently is more crucial than ever, as it can help solve the chaos of disorganized files, compliance headaches, and data security nightmares. Still, only 45% of large companies (500+ employees) have implemented knowledge management, which can lead to costly compliance risks and security breaches. The global average cost of a data breach...

Last modified: October 23, 2024

What Is Agile Documentation – Importance, Elements & How to Create It

Did you know that 55% of developers say the tools they use make their roles more complex? Add to that the responsibility of keeping documentation up-to-date! Sounds like a mess, right? Not if you leverage agile documentation, which mitigates this by promoting continuous updates and iterations, ensuring that the information remains relevant and useful throughout...