Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: June 4, 2025

How to Create User Manuals for Software: A Simple Step-by-Step Guide

In my decade of working in customer service alongside software teams, I’ve learned that user manuals aren’t just documentation—they’re lifelines that help save time, reduce support dependency, and build confidence in your product. If you’ve ever installed a new tool only to spend hours figuring it out—or worse, abandon it altogether—you’ve felt the cost of...

Last modified: October 23, 2024

What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market? The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...

Last modified: May 19, 2025

Project Documentation Guide: Best Practices for Successful Projects

Comprehensive project documentation is critical to successful project management as it serves as the roadmap that guides teams from conception through completion. It ensures all stakeholders have clarity around project goals, timelines, responsibilities, and progress, fostering transparency and accountability. Without it, you could lose your valuable time and resources. In 2021 alone, teams spent 140...

Last modified: June 13, 2025

More Than Policies: Crafting an Employee Handbook That Inspires Your Team

After all these years working with HR teams and businesses of various sizes, I’ve seen how employee handbooks can serve as vital resources for both employees and employers. A well-crafted handbook offers clear guidelines on policies, benefits, and company culture, but when done poorly, it can lead to confusion, legal issues, and disengaged employees. So...

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Last modified: June 25, 2025

Top 11 Best Knowledge Base Software: A Buyer’s Guide (2025)

How can businesses put all their knowledge into practical use? Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...

Last modified: January 17, 2025

16 Best Standard Operating Procedure (SOP) Software In 2025

In the fast-paced business world, doing things the right way is crucial. But, let’s be honest, keeping track of all steps and processes can be a headache for employees. This can take a toll on their efficiency and productivity. Standard operating procedure (SOP) software can help address these pain points by providing employees with a...

Last modified: November 6, 2024

Top 10 Technical Writing Tips to Improve Your Technical Writing Skills

Technical writing is an art that is challenging but not impossible to master. While anyone can build technical documentation that feels fluffy and complicated to read, only an exceptionally skilled technical writer can explain a product in a simplified way that even a layman can easily understand. In-demand technical writers today are not just good...

Last modified: July 18, 2025

20 Best Wiki Software & Tools For 2025

Do you often see your employees hop from desk to desk in search of information and knowledge? If yes, then it’s about time you employed wiki software! Wiki software, as the name suggests, is a powerful tool that can prove incredibly useful for creating a collaborative, knowledge-sharing culture within your organization. In simple terms, the...