Online FAQ Software

Provide quick answers to frequently asked questions

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Easily create FAQs using templates
Provide 24x7 self-service support
Improve agent productivity
Increase customer delight

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No credit card required.

Get a Demo

What Is FAQ Software & How Can You Leverage It?

FAQ (frequently asked questions) software is a powerful tool that helps you create a comprehensive FAQ site for your customers. It allows you to answer the most common questions customers have about your products and services.

With the right FAQ software, writing, managing, and publishing FAQs across multiple devices is a piece of cake. A wide array of fonts, themes, and customization options ensure that FAQs are of compelling quality and design.

Leverage this robust tool to structure, design, and publish information-rich FAQs and ensure that no customer question falls through the cracks.

What Is FAQ Software & How Can You Leverage It?

Why Is FAQ Software a Must-Have for Your Business?

Online FAQ software gives customers what they love the most - convenience. A self-service frequently asked questions section acts as a one-stop point where customers can get instant answers to their questions.

This means lesser tickets and reduced workload for your agents. While FAQ software helps you achieve your top goal - customer delight, it also puts some pressure off your agents so that they can fully focus on serious customer issues. Happy agents and happier customers!

Take Your Customer Self-Service to the Next Level With FAQ Software

Did you know that 88% of customers expect brands to provide online self-service support? Self-service is slowly becoming the first choice of customers. It is convenient, accessible 24x7, and empowering.

Employing the best FAQ software ensures that customers get seamless self-service support at their fingertips. As the inflow of basic questions and trivial issues decreases, agents get ample time to attend to pressing issues that require a hands-on approach.

Customize FAQs to Match Your Brand

White Label

The best FAQ software allows you to add your branding to the FAQs. For example, ProProfs Knowledge Base allows you to remove ‘Powered by ProProfs’ and add your brand’s name and logo to the FAQ site.
Unmatched Design

A modern FAQ builder offers a range of fonts, themes, colors, and designs to choose from. Pick your favorite ones to customize FAQs and leave a lasting impression on your customers.
Custom Domain

You can also set up a custom domain for your FAQ site to make it truly unique. Use online FAQ software that helps you create a custom domain and change the complete look and feel of your FAQ site.
Multiple FAQs With Different Design

FAQ software allows you to create multiple FAQ sections, each with its unique design, branding, and content. If you manage multiple brands or products, you can create unique FAQs for different audiences.
Keep Your FAQs Public or Private

While FAQs help customers self-serve, they also act as a ready information resource for agents. It allows you to make your FAQ page publicly available to customers or keep it private for your support team’s use.

Power Your Customer Support With FAQ Software

Never Answer the Same Questions Again

FAQs provide 24/7 self-service, empowering customers to find quick answers. This reduces repetitive questions, freeing up your support team's time.

Boost Agent Productivity

Create an internal knowledge base with FAQ software, giving agents a centralized resource. This helps them resolve complex customer issues more efficiently.

Increase Visibility on Search Engines

Use SEO features within your FAQ software to improve search engine ranking and drive traffic. This helps customers find your FAQ site through online searches.

Improve Customer Delight

FAQs enable self-service, which customers increasingly prefer for support. This empowers them to find answers at their convenience, enhancing satisfaction.

Key Features of Our FAQ Software

Create and launch your FAQ site in minutes. Equip customers with 24x7 self-service support and help them get quick answers to common questions.

MS Word-Like Editor

What you see while editing is exactly what you get when you publish your FAQs.

Anytime, Anywhere Access

Access and view FAQs on laptops, tablets, or smartphones.

Roles & Permissions

Assign various levels of permissions to users for a collaborative effort.

Customize & Brand

Make your FAQs your own with customized fonts, colors, logos & more.

Easy Import & Export

Import Word, PDF, PPT, and Excel; export FAQs to HTML or PDF.

Highly Searchable

Quickly find answers with search and article suggestions.

AI-Powered Reports

Get insights into how customers are using your FAQs to improve them.

Optimized for Search Engines

Enable SEO and make it easy for search engines to crawl and index your FAQ site.

Comes with ProProfs Help Desk & Live Chat

Integrate with sibling tools ProProfs Help Desk and Live Chat, for 360-degree support.

View All Features

Frequently Asked Questions

What is an FAQ page?

An FAQ page is a self-service platform with a list of common questions and answers. These can be questions customers have asked in the past or might ask in the future. It is aimed to make problem-solving quick and easy for customers.

What are FAQ Best Practices?

An ideal FAQ section should be well-structured with questions covered across topics and highly searchable with a Google-like search system. It should have a unique design with the company's logo and brand name so that it not only feels good but looks good too.

Why are FAQs Important?

FAQs provide a centralized space where customers can find quick answers to their questions. While it makes customers self- reliant, it also eases the burden on your support staff. Agents are relieved from answering repetitive questions, and they can focus on customer issues that matter the most.

Join Our Thriving Community

The errors made while processing orders reduced significantly, thanks to ProProfs.

We significantly reduced errors in every order, thanks to the centralised source of information we created using Proprofs knowledge base software.

Tom Michael Dela Cruz,

Training Specialist, The Studio Technologies Inc.
Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

WithProprofs, we’ve had an explosion in data available in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, image and video.

Trever Ehrlich,

Creative Solutions Manager, Kenco Logistics