ProProfs Editorial Team, Author at Knowledgebase Blog

Articles by ProProfs Editorial Team

Last modified: May 5, 2025

How to Write a Technical Specification Document [Examples & Templates]

With the number of processes and teams involved in any project, there is always the fear of miscommunication, scope creep, and security lapses. A technical specification document helps break down the silos and promote better visibility into the process. But how? At its core, the Technical Specification guide acts as a comprehensive roadmap to provide...

Last modified: February 4, 2025

How to Create Sales Documentation: Types, Best Practices & Examples

In the sales world, the ability to quickly harness and communicate critical information can be the difference between closing a deal and missing an opportunity. This is where sales documentation can help. According to a Forrester report, 97% of organizations had minimal digital document processes, leading to inconsistent messaging across sales teams and the loss...

Last modified: May 13, 2025

Best Software Documentation Tools in 2025: The Ultimate Guide

Why are free software documentation tools so popular? They help reduce the learning curve associated with new or complex projects, ensure consistency across multiple team inputs, and maintain up-to-date support material within a budget. Effective software documentation is more than just a helpful guide—it’s an essential component that ensures projects run smoothly and are accessible...

Last modified: July 3, 2025

How to Write Knowledge Base Articles That Save Time & Tickets

A while back, I got an email from a frustrated customer asking a question I’d answered at least ten times that week. That’s when it hit me: I was just wasting valuable time. So, I sat down and learned how to write a knowledge base article. It wasn’t perfect, but it worked. Fast forward to...

Last modified: March 26, 2025

Top 11 Paid + Free Employee Onboarding Software & Tools in 2025

Employee onboarding software has revolutionized the onboarding process by ensuring new hires have a seamless and engaging introduction to their new roles, reducing the burden on HR teams. By providing structured workflows, automated task management, and centralized access to resources, onboarding software solves common onboarding challenges, ensuring new employees are well-prepared and integrated into...

Last modified: January 2, 2025

10 Best Knowledge Sharing Platforms for 2025

Knowledge sharing platforms are indispensable for organizations seeking to enhance collaboration, streamline information management, and foster continuous learning. Deloitte has found that companies with effective knowledge sharing programs had a 34% higher productivity rate than those without such programs. Over the years, I’ve seen knowledge sharing tools help organizations unlock the full potential of their...

Last modified: May 27, 2025

How to Create a Knowledge Base Your Users Will Love

I’ve built and scaled multiple businesses, and if there’s one thing I’ve learned about growth—it’s that answering the same questions over and over is a productivity killer. That’s exactly why creating a knowledge base is a no-brainer. It’s one of the smartest moves you can make to reduce support workload, empower users, and build a...

Last modified: October 23, 2024

What Is Network Documentation? Benefits, Best Practices & Templates

Irrespective of the size of your business, you need a strong network infrastructure to function smoothly, and network documentation helps you with just that. It enables a detailed map of the network’s architecture, encompassing hardware, software, configurations, and connections, which is crucial for effective network management, troubleshooting, and optimization. In this blog, we will discuss...

Last modified: May 13, 2025

Top 15 Help Authoring Tools & Software in 2025

Came here searching for the best help authoring tools? You are in the right place. I often notice that modern customers are speed demons. They look for intelligently designed self-service platforms that provide help with just a few clicks and swipes. What if you don’t meet their expectations? Your hard-earned customers might turn to your...