Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has extensive knowledge in customer support, self-service knowledge bases, AI help desks, sales, live chat, escalation pathways, and problem-resolution strategies. His passion for delivering exceptional customer experiences, combined with his expertise in various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: June 8, 2025

How to Create Helpful Instruction Manuals: A Step-by-Step Guide

In my vast experience in product support and working beside product development, I’ve seen how a poorly written manual can turn a great product into a source of frustration. Now you might say, “People don’t buy products to read instruction manuals.” I agree. But when it comes to making the best use of your products,...
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Last modified: October 24, 2024

Technical Documentation: A Powerful Marketing Tool for Businesses

Technical documentation is often thought of as a problem-solving tool equipped with all answers to customers’ questions.  Little do we know that such a document can also help companies market their products and services. Its potential as a marketing weapon is undeniable, but companies are yet to leverage it to the maximum. One reason can...
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Last modified: October 24, 2024

5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. Who would have thought a decade ago...
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